Transparency Policy
Last Updated: December 17, 2024
Dealquivo is committed to operating openly and honestly. This Transparency Policy explains how we conduct our business, handle your data, and communicate with users of our platform at dealquivo.info. We believe that clear, accessible information builds trust and supports informed decision-making.
1. Who We Are
Dealquivo is an online education platform specialising in group coaching workshops, interactive exercises, and collaborative learning tools. We are headquartered at 80 Forth Street, North Dunedin, Dunedin 9016, New Zealand. You can reach us at support@dealquivo.info or by phone at +642102571453.
2. Our Business Model
2.1 How We Generate Revenue
We operate on a fee-based model. Revenue is generated through the following means:
- Paid enrolment in group coaching programmes and workshops
- Subscription plans providing access to course libraries and collaborative tools
- One-time purchases of individual workshop modules or materials
- Optional add-on services such as personalised coaching sessions or certification assessments
2.2 Pricing and Fees
All prices are displayed clearly before purchase. We do not apply hidden fees. Applicable taxes, where required, are shown at checkout prior to payment confirmation. Any changes to pricing are communicated to existing subscribers before they take effect.
2.3 Promotional Offers and Discounts
When we run promotional pricing or limited-time offers, the terms, eligibility conditions, and expiry dates are stated clearly within the promotional material. Discounts are not applied retroactively unless explicitly stated.
3. Data Collection and Use
3.1 What We Collect
We collect information necessary to provide and improve our services. This includes:
- Account registration details such as name and email address
- Payment information processed through secure third-party payment providers
- Usage data including pages visited, features accessed, and session duration
- Communications you send to us through support or feedback channels
- Device and browser information for technical compatibility and security purposes
3.2 Purpose of Collection
Data is collected for specific, legitimate purposes only:
- Delivering and personalising your learning experience
- Processing payments and managing your account
- Providing customer support and responding to enquiries
- Improving platform functionality and content quality
- Sending service-related communications and, where consented, marketing messages
- Maintaining platform security and preventing fraud
3.3 Data Sharing
We do not sell your personal data to third parties. We may share data with:
- Service providers who assist in operating our platform, under strict data processing agreements
- Payment processors for the sole purpose of completing transactions
- Analytics providers to help us understand platform usage in aggregated, anonymised form
- Regulatory or legal authorities where required by applicable law
3.4 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. When data is no longer needed, it is securely deleted or anonymised.
4. Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to support functionality, analyse usage, and improve your experience. We categorise these as follows:
| Category | Purpose | Consent Required |
|---|---|---|
| Essential | Core platform functionality and security | No |
| Functional | Remembering preferences and settings | Yes |
| Analytics | Understanding how users interact with the platform | Yes |
| Marketing | Delivering relevant promotional content | Yes |
You may manage your cookie preferences at any time through your account settings or browser controls.
5. Third-Party Services and Integrations
Our platform integrates with third-party tools to deliver a complete learning experience. Where third-party services are used, we ensure they meet appropriate standards for data handling and security. We are not responsible for the privacy practices of external websites linked from our platform, and we encourage you to review their respective policies.
Third-party services we may use include, but are not limited to: video conferencing tools, payment gateways, email delivery services, and analytics platforms.
6. Security Practices
We apply technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These include:
- Encrypted data transmission using industry-standard protocols
- Access controls limiting data access to authorised personnel only
- Regular security assessments and vulnerability monitoring
- Secure data storage with restricted administrative access
In the event of a data breach that affects your personal information, we will notify affected users promptly and take immediate steps to contain and remediate the incident.
7. Your Rights and Controls
You have rights over your personal data. Depending on your location and applicable regulations, these may include:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain types of data processing, including direct marketing
- Withdrawal of consent: Withdraw previously given consent at any time without affecting prior processing
To exercise any of these rights, contact us at support@dealquivo.info. We will respond within a reasonable timeframe and in accordance with applicable requirements.
8. Communications and Marketing
We send two types of communications:
- Service communications: Notifications about your account, purchases, platform updates, and security matters. These are necessary for service delivery and cannot be opted out of while your account is active.
- Marketing communications: Information about new programmes, offers, and educational content. These are sent only with your consent and you may unsubscribe at any time via the link in any marketing email or through your account settings.
9. Platform Conduct and Content Standards
We maintain standards for content published on our platform and for interactions within our collaborative learning environments. Content that is misleading, harmful, discriminatory, or in violation of applicable laws is not permitted. We reserve the right to remove content or suspend accounts that breach these standards, and we will communicate the reason for any such action to the affected user where appropriate.
10. Changes to This Policy
We may update this Transparency Policy from time to time to reflect changes in our practices, services, or applicable requirements. When material changes are made, we will notify you by email or through a prominent notice on the platform prior to the changes taking effect. The date at the top of this page reflects when the policy was last revised.
Continued use of our platform following notification of changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests relating to this policy or our data practices, please contact us:
- Email: support@dealquivo.info
- Phone: +642102571453
- Post: 80 Forth Street, North Dunedin, Dunedin 9016, New Zealand
We are committed to addressing your concerns thoroughly and in good faith.
This policy applies to all users of the Dealquivo platform and services accessible via dealquivo.info.